As a long time resident of the West Village neighbourhood she brings an authentic insight into the diverse needs of families, single parents and visible minorities. She is proud to identify opportunities to develop programs to address service gaps. Her strength and skills in customer service, administration and management are an asset to the Neighbourhood Group where she plays a Human Resources leadership role. Crenda is proud of the many programs and services that are offered, that children who do not have opportunities are not left out, and that there is a strong sense of belonging and community.